SmartHealth
B2B2C patient monitoring & therapy diary
Streamlining design-to-development and enhancing patient experience
Problem statement
The desktop platform design handed off by an external agency was unstructured and undocumented.
This posed prohibitive challenges for integrating new features and implementing a cohesive mobile platform.
Problem statement
The desktop platform design handed off by an external agency was unstructured and undocumented.
This posed prohibitive challenges for integrating new features and implementing a cohesive mobile platform.
Problem statement
The desktop platform design handed off by an external agency was unstructured and undocumented.
This posed prohibitive challenges for integrating new features and implementing a cohesive mobile platform.
Hypothesis
By consolidating existing patterns into a scalable UI kit and documenting components and user flows, we could achieve process feasibility and sustainability for the mobile app development and the continuous integration of medical devices.
Hypothesis
By consolidating existing patterns into a scalable UI kit and documenting components and user flows, we could achieve process feasibility and sustainability for the mobile app development and the continuous integration of medical devices.
Hypothesis
By consolidating existing patterns into a scalable UI kit and documenting components and user flows, we could achieve process feasibility and sustainability for the mobile app development and the continuous integration of medical devices.
My role
Product Designer
Product Designer
Product Designer
System Designer
System Designer
System Designer
Approach & Process
Audit & Documentation
I conducted an audit of the existing desktop platform, identifying recurring patterns and potential integration challenges.
Collaborating closely with engineering, I mapped data flows and technical constraints.
Partnering with PMs, I formed a strategy to reach a unified design system for desktop and mobile platforms.
Audit & Documentation
I conducted an audit of the existing desktop platform, identifying recurring patterns and potential integration challenges.
Collaborating closely with engineering, I mapped data flows and technical constraints.
Partnering with PMs, I formed a strategy to reach a unified design system for desktop and mobile platforms.
Audit & Documentation
I conducted an audit of the existing desktop platform, identifying recurring patterns and potential integration challenges.
Collaborating closely with engineering, I mapped data flows and technical constraints.
Partnering with PMs, I formed a strategy to reach a unified design system for desktop and mobile platforms.
Mobile app design
I established a distinct, accessible visual language for the mobile app, tailored to its particular user segments.
I created high-fidelity prototypes of the core flows, and leveraged them in iterative user testing and refinement.
Mobile app design
I established a distinct, accessible visual language for the mobile app, tailored to its particular user segments.
I created high-fidelity prototypes of the core flows, and leveraged them in iterative user testing and refinement.
Mobile app design
I established a distinct, accessible visual language for the mobile app, tailored to its particular user segments.
I created high-fidelity prototypes of the core flows, and leveraged them in iterative user testing and refinement.
Integration with medical devices
New mobile and desktop features had to meet strict medical certification standards.
I deconstructed complex data exchange processes into atomic UI patterns and designing seamless user flows that adhered to both technical requirements and regulatory standards for multiple medical devices.
Integration with medical devices
New mobile and desktop features had to meet strict medical certification standards.
I deconstructed complex data exchange processes into atomic UI patterns and designing seamless user flows that adhered to both technical requirements and regulatory standards for multiple medical devices.
Integration with medical devices
New mobile and desktop features had to meet strict medical certification standards.
I deconstructed complex data exchange processes into atomic UI patterns and designing seamless user flows that adhered to both technical requirements and regulatory standards for multiple medical devices.
Collaboration & Handoff
I established clear, structured handoffs and comprehensive documentation, ensuring that the development team could implement the design seamlessly and efficiently.
Collaboration & Handoff
I established clear, structured handoffs and comprehensive documentation, ensuring that the development team could implement the design seamlessly and efficiently.
Collaboration & Handoff
I established clear, structured handoffs and comprehensive documentation, ensuring that the development team could implement the design seamlessly and efficiently.
Results & Impact
Patient experience & Therapy adherence
The improved and streamlined user experience slashed patient onboarding times, directly contributing to a 30% increase in therapy adherence across four medical institutions.
Patient experience & Therapy adherence
The improved and streamlined user experience slashed patient onboarding times, directly contributing to a 30% increase in therapy adherence across four medical institutions.
Patient experience & Therapy adherence
The improved and streamlined user experience slashed patient onboarding times, directly contributing to a 30% increase in therapy adherence across four medical institutions.
3
9
9
x
+
+
faster
years
years
patient onboarding times
in Product Design
in Product Design
30
9
9
%
+
+
increase
years
years
in sustained therapy adoption
in Product Design
in Product Design
Enhanced development efficiency
A rationalized, scalable UI system decreased the number of design-development handoff touchpoints, streamlining the overall process.
The necessary medical device certifications were achieved more quickly and with fewer roadblocks thanks to stringent user flow and technical documentation.
Enhanced development efficiency
A rationalized, scalable UI system decreased the number of design-development handoff touchpoints, streamlining the overall process.
The necessary medical device certifications were achieved more quickly and with fewer roadblocks thanks to stringent user flow and technical documentation.
Enhanced development efficiency
A rationalized, scalable UI system decreased the number of design-development handoff touchpoints, streamlining the overall process.
The necessary medical device certifications were achieved more quickly and with fewer roadblocks thanks to stringent user flow and technical documentation.
12
9
9
+
devices
years
years
certified and integrated in 2 months
in Product Design
in Product Design
Cross-platform integration
Ensured feature interoperability between the newly designed patient app and the evolving healthcare provider platform, preserving user experience and service continuity.
Cross-platform integration
Ensured feature interoperability between the newly designed patient app and the evolving healthcare provider platform, preserving user experience and service continuity.
Cross-platform integration
Ensured feature interoperability between the newly designed patient app and the evolving healthcare provider platform, preserving user experience and service continuity.
